Questions about us?

Do you Environmental policy?

Yes, we do have an Environmental Policy.

  • Where possible we use FSC Certified and PEFC Certified papers from well-managed sustainable sources.
  • All our waste paper and cardboard is collected on a weekly basis and recycled by SO Recycle Limited.
  • Waste generated is treated by licenced waste carriers.
  • All digital press toner cartridges are returned to the manufacturer for recycling.

How safe and secure is your website?

We will never sell your personal information to third parties. All payments are processed online by Stripe. Stripe is used by millions of leading online retailers globally. With redirect payment integration the customer is passed to Stripe’s secure server in order to take the payment. Messages are sent back to our website system regarding the status of the transaction, all payment information is sent by data encryption. We do not store your payment information on our servers.

Can I come and see you?

Yes, we welcome visitors. We have worked hard to establish Imprint Colour Ltd and are proud of our business and we would be happy to show you around, we’re a real business producing printing inhouse.

Whilst the internet is great for buying ‘stuff’ you can’t beat the reassurance of putting a name to a face. All we ask is that you contact us and make an appointment prior to you visiting our production site.

We’re BPIF members, who are they?

We’re Platinum members of the British Printing Industries Federation, the principal business support organisation representing the UK printing industry.

Artwork Guidelines

Are you able to design my printing job?

Yes, we have an in-house design team who will be able to help with designing your job. Most people already have text and images available that they want in their job. Just supply that to us along with a brief outline of what you require. One of our team will then be in touch to start the design process and explain how it will work for you.

What kind of artwork do I need to supply?

We prefer to print from pdf files, they should have a resolution of 300dpi, with images and colours set as CMYK and fonts embedded. See our Artwork Guidelines section for full details of the type of file we require you to submit. We do offer a full design service if required.


What type of paper can you print on?

If you can’t find the quantity or product you want please send us an email and we’ll send you a bespoke quotation as soon as possible.

What printing method do you use?

We use the latest Konica Minolta and Ricoh digital production press technology for printing, which provides the highest quality of print on most paper and board types.


What type of paper can you print on?

If you can’t find the quantity or product you want please send us an email and we’ll send you a bespoke quotation as soon as possible.

Should I pay VAT on my printing?

VAT is included in products where VAT is chargeable on our website. VAT will be charged on most types of printing, however leaflets, booklets and brochures are generally zero rated for VAT. HMRC rules about VAT on leaflets are complex, click here to view the guidelines on the HMRC website, please read points 3.3 and 3.4.

In some circumstances we may need to charge VAT in addition to the website price as VAT may be payable on your particular item, for example a leaflet that has a return section. Prices are always subject to sight of final copy. We will always let you know if VAT is payable and give you the option to cancel your order and get a full refund. If you have any questions about whether VAT should be applicable to your leaflet in particular please contact us.

Are your prices listed final and how will I know the total cost?

We have included VAT in products where applicable, some are VAT free depending upon what you’re having printed. The VAT rules for printing are very complex. The VAT breakdown will be shown at the checkout stage, you can cancel your order at that stage by not completing the payment process. Please also read the section above this “Should I pay VAT on my printing?”.

Some artwork that is submitted by you may not be suitable for printing and may require additional work to enable us to print it, see our Art Guideline section. If additional work is required we may need to charge for this, you will be notified of the cost and offered the option of cancellation of your order and a full refund.


What happens if my goods arrive damaged or late?

We make sure all the goods that we despatch from Imprint Colour Ltd are well packed for the delivery method used. If your goods arrive damaged in the first instance you must contact us or telephone 01252 330683 detailing the damage. Please take a picture of the damaged goods for our insurance and for any claims against the courier. Please do not dispose of the item or it’s packaging as we may require its return, if return is required we will arrange return shipping at our cost. Once we have been notified and have received the images of the damage we will replace the damaged goods as soon as possible.

If you have arranged for a timed delivery at an additional cost and the goods are late please contact us immediately as you may be entitled to a credit/refund on your delivery cost.

How will you deliver my job?

There will be an additional charge for delivery added at the payment stage in checkout, you have the option to collect from us and save on that charge. At Imprint Colour Ltd we know just how important it is that print is delivered intact and on time. That’s why we despatch all orders using next day courier, there will generally need to be someone around on the day of delivery to sign for receipt of the goods. Depending on the product ordered and its weight/value, the courier we use may vary.