What happens if my goods arrive damaged or late?

We make sure all the goods that we despatch from Imprint Colour Ltd are well packed for the delivery method used. If your goods arrive damaged in the first instance you must contact us or telephone 01252 330683 detailing the damage. Please take a picture of the damaged goods for our insurance and for any claims against the courier. Please do not dispose of the item or it’s packaging as we may require its return, if return is required we will arrange return shipping at our cost. Once we have been notified and have received the images of the damage we will replace the damaged goods as soon as possible.

If you have arranged for a timed delivery at an additional cost and the goods are late please contact us immediately as you may be entitled to a credit/refund on your delivery cost.